CONTACT US

We are passionate about providing excellent client experience and are happy to help with any queries that you may have.

 LIVE SALES SUPPORT

Get immediate, real-time advice and assistance from our luxury watch experts. You can talk with us via the ‘Live Help’ button in the bottom right of the screen.

Live Chat hours are: 9:00am – 9:00pm, 7 days a week.*

*Subject to availability.

ORDER RELATED & GENERAL ENQUIRIES

For order related and general enquiries, our client support team can be contacted by the below methods.

 Email

You can email us at gordonzhang581@gmail.com We aim to respond to your query within 24 hours.

 Phone

Contact our Client Support team on 0785-9481-930.

Lines are open:

Monday – Friday and Bank Holidays 10:00am – 4:00pm.

Weekends – Closed

To speak to a colleague in one of our showrooms, please use our store finder where you will find contact details, location information and opening times.

 Post

If you would like to send correspondence by post, please write to:

Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT.

GENERAL FEEDBACK

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email  gordonzhang581@gmail.com

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting  gordonzhang581@gmail.com

PRESS & MEDIA ENQUIRIES

Click here for press & media enquiries.